1. Who We Are
Chandran Steels is a Coimbatore-based firm specializing in household utensils and commercial kitchen equipment.
2. Information Collected
Comments: When visitors leave comments, the site collects the data shown in the comments form, the visitor’s IP address, and the browser user agent string to aid in spam detection.
Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Other visitors can download and extract this location data.
Gravatar Service: An anonymized string (hash) created from your email address may be provided to the Gravatar service to see if you are using it. Once your comment is approved, your profile picture is visible to the public in the context of your comment.
3. Cookies
Comment Cookies: If you leave a comment, you may opt-in to saving your name, email, and website in cookies. These last for one year.
Login Cookies: * Temporary cookies are set on the login page to determine if your browser accepts cookies (discarded when the browser closes).
Login cookies last for two days.
Screen options cookies last for one year.
If you select “Remember Me,” your login persists for two weeks.
Editing/Publishing: If you edit or publish an article, a cookie is saved that indicates the post ID of the article. It expires after one day.
4. Embedded Content
Articles on this site may include embedded content (videos, images, etc.). Embedded content from other websites behaves exactly as if the visitor has visited the other website directly. These websites may:
Collect data about you.
Use cookies.
Embed additional third-party tracking.
Monitor your interaction with the embedded content.
5. Data Retention
Comments: Comments and their metadata are retained indefinitely for automatic approval of follow-up comments.
Registered Users: For users who register, the personal information provided in their user profile is stored. All users can see, edit, or delete their personal information at any time (except for their username).
6. Your Rights Over Your Data
If you have an account or have left comments, you can request:
An exported file of the personal data held about you.
That any personal data held about you be erased (excluding data kept for administrative, legal, or security purposes).
7. Data Sharing & Security
Password Resets: If you request a password reset, your IP address will be included in the reset email.
Spam Detection: Visitor comments may be checked through an automated spam detection service.
Transit Security: Data is encrypted in transit to ensure protection during transmission.
For specific inquiries regarding your privacy or data, you can reach them at info@chandransteels.com or info@chandransteelsonline.com
For WhatsApp :
1. Information We Collect via WhatsApp
When you interact with Chandran Steels through the WhatsApp Business platform (via click-to-chat links, QR codes, or saved numbers), we may collect:
Phone Number: Your mobile number used for the WhatsApp account.
Profile Name: The name you have set on your WhatsApp profile.
Message Content: Text, images, audio, or documents you send to our business account for inquiries or orders.
Technical Metadata: Message timestamps, delivery status, and your IP address (if you click a WhatsApp link on our website).
2. How We Use Your WhatsApp Data
We use the information gathered through WhatsApp for the following purposes:
Customer Support: To answer product queries, provide quotes for commercial kitchen equipment, and resolve issues.
Order Updates: To send transaction-related alerts, such as order confirmations, digital invoices, and real-time shipping tracking.
Marketing (Opt-in only): To send catalogs, new arrival updates, or festive offers. Note: We only send promotional messages if you have explicitly opted-in or initiated the conversation.
3. Data Security & Encryption
End-to-End Encryption: Your messages are secured by WhatsApp’s end-to-end encryption. However, once a message is received by our business account, it may be accessed by authorized team members (sales or support) to process your request.
Third-Party Tools: We may use authorized WhatsApp Business API providers to manage high-volume messages. These providers are bound by strict confidentiality agreements and do not “own” your data.
4. Website Data Integration
Click-to-Chat: When you click the WhatsApp icon on https://chandransteels.com, our website may use cookies to track that a lead was generated via the website.
Data Linking: We may link your WhatsApp number with your website account profile to provide a seamless “omnichannel” experience (e.g., seeing your website order history while chatting on WhatsApp).
5. Opting Out of WhatsApp Messages
You have full control over your communication:
To Stop Promotional Messages: Simply reply with the word “STOP” or “UNSUBSCRIBE” to our WhatsApp number.
Block: You can use the native “Block” feature within WhatsApp at any time to cease all communication.
Data Deletion: If you wish for us to delete your WhatsApp chat history from our internal records, please email info@chandransteelsonline.com.
6. Third-Party Sharing
We do not sell your phone number or chat history to third-party advertisers. Data is only shared with:
Logistics partners (to contact you for delivery).
Payment gateways (if a payment link is generated via chat).
Legal authorities (only if required by Indian Law under the IT Act, 2000).